Dogs must be at least 4 months old to join our daycare or lodging programs. If your dog starts attending daycare from 4 months and isn't spayed or neutered by 6 months, we may be able to offer a thoughtful alternative of smaller group activities, until they undergo their spay/neuter surgery.

Your dog will need to have proof of up-to-date Rabies, Distemper/Parvo, and Bordetella vaccines. As well as a negative fecal Giardia test (ova and parasites) conducted within the past 4 weeks. While not required at this time, due to supply issues, Canine Influenza is strongly recommended.

To ensure the well-being of all our guests, our policy mandates that dogs must be spayed or neutered by the age of 6 months to participate in lodging and daycare activities. This guideline is rooted in behavioral patterns commonly observed in dogs around this age and aims to maintain optimal group dynamics, manage reproductive concerns, and ensure effective behavior management in our facility. While we acknowledge that veterinarians may advise delaying this procedure until a dog reaches 1 year, our policy specifically addresses the unique challenges and potential issues that arise within our daycare and lodging settings.

Absolutely! Our Luckydog app is designed as a one-stop solution for your convenience. Perfect for live viewing of our daycare webcams, it lets you peek at your dog's activities during daycare hours. The app simplifies several tasks – upload your dog's vaccine records, stay informed with important messages, easily book or modify reservations, and explore a variety of other helpful functionalities.

Our acclimation process is designed for your dog's utmost comfort, typically taking 4-8 weeks. For dogs with positive experiences at similar facilities within the last 6 months, this period may be reduced, subject to meeting our vaccination and fecal test requirements.

To arrange a future stay, start by creating a profile on our customer portal. You can then book an orientation to familiarize yourself with our services and how we can cater to your dog's individual needs.

Yes! Daycare activities are an integral part of our lodging service. For dogs that prefer smaller group settings, we provide specialized services such as river walks and enrichment sessions, all tailored to ensure a rewarding and enjoyable stay.

Stay connected with your dog via our app, which provides live streams from our play yards [QR Code/Link], available when your dog is checked in.

Our standard times are 6:45AM - 9:00AM & 4:00PM - 6:00PM. For alternative timings, please schedule an appointment in advance. This policy is crucial for maintaining the structured environment our guests rely on.

Certainly! Dogs from the same family can comfortably share a suite. We offer larger suites to accommodate bigger breeds or multiple dogs from the same household.

We suggest booking at least three months in advance for peak periods like holidays. For regular bookings, aiming for two to three weeks ahead is usually sufficient.

To ensure a comfortable transition, your dog should complete at least one full daycare day and a trial overnight stay before progressing to longer lodging stays. This gradual introduction helps them acclimate to our environment seamlessly.

Regular attendance at our daycare, at least twice a month, is required for lodging guests. This helps maintain their comfort and familiarity with our environment and routines.

We welcome grooming requests for lodging bookings. Availability varies, so each request is considered on a case-by-case basis.

• Food. Please read our raw food policy.
• Medication (must be non-expired, in original packaging, legible, with dog name)